Shipping and Returns
When are orders processed?
As we are a small independent operation, we do bulk processing of our orders twice a week on Monday and Thursdays.
For example, if you order on a Tuesday, we will process your order on the coming Thursday. We will try to send out shipments on the same day as processing day. However, things can happen and we will ship it out the day after if we cannot.
Please e-mail us at support@redgoosegames.ca if you need a rush order and we will try our best to accommodate you.
I don’t want my order anymore. Can I cancel it?
Please contact us at support@redgoosegames.ca with your order number and details about your order.
We can do cancellations if a package is hasn't been processed/packed. Our cancellation policy is that you have until the 9AM Eastern Standard Time (EST) on our processing day (Mondays and Thursday).
So if you ordered on a Tuesday July 21st, you have until Thursday July 23rd at 9:00 AM EST to cancel.
Are you able to do local pickups?
Yes but to some certain extent. We sometimes are at events and social board game nights in cafes around the GTA. For feasibility of local pickup, it's best to contact us at support@redgoosegames.ca
What is your return policy?
Unfortunately, we cannot guarantee that we can accommodate all returns as we are a small independent store with limited stock of product and hard-to-source games. Please contact us at support@redgoosegames.ca and we will look into each case and resolve on an individual basis.
What is the cost of shipping?
Canadian Shipping Costs (Two Choices)
1. Tiered Flat rate shipping with third party couriers. Third party couriers give estimates that might be quicker but we will estimate up to 7 business days to arrive.
- $10 - Provinces of Ontario, Quebec and Manitoba
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$15 - Provinces of British Columbia, Alberta, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador
- $20 - Territories of Nunavut, Northwest Territories and Yukon
~~~!!!~Free Shipping is available on orders over $175 CAD and it is only offered through our flat rate shipping process~!!!~~~
2. Shipped by Canada Post (Expedited Parcel or Priority): Calculated at Checkout. We set this as an option for those who want it quicker. However,
while it might say "1 business day", many things can happen on the trip with Canada Post to delay your package so please be aware and choose Canada Post at your discretion.
US Shipping Details
~~~> Please click here for US Tariffs Explained <~~~
US Continental Shipping Costs (Two Choices)
1. 15$ USD Flat rate shipping for the Continental United States.
~~~!!!~US Continental Free Shipping is available on orders over $175 US and it is only offered through our flat rate shipping process~!!!~~~
2. Canada Post USA Shipping: Tracked Packet USA, Expedited Parcel USA, Xpresspost USA
We set this as an option for those who want it quicker. However,
while it might say "1 business day," many things can happen on the trip with Canada Post to delay your package, so please be aware and choose Canada Post at your discretion.
Non-Contintental Shipping: We will only be using Canada Post as a shipping method above for the following states and US territories: Alaska, Hawaii, Puerto Rico.
What carriers do you use for the US flat rate shipping?
We use a couple of Canadian shipping companies that partners with USPS to handle most of the deliveries. The packages are delivered to the US border from our location in Ontario, Canada. Afterwards, they are sent through USPS’s Ground Advantage network.
Does Red Goose Games ship orders as "Delivered Duties Paid (DDP)"or "Delivered at Place/Duties Unpaid(DAP/DDP)"?
As we are an import business that would like to cater to US customers, all of our board game products will be subjected to some kind of tariff. All of our orders are shipped as Delivered Duties Paid. This will save you the trouble of needing to pay US customs yourselves.